Privacy Policy

1. Data Controller

The data controller for the personal data collected through this website (https://www.sofiaslakecomorentals.com) is Sofia’s Lake Como Rentals, based in Colico, Italy. You can contact us at info@sofiaslakecomorentals.com or +39 340 299 4353.

2. What Data We Collect

When you use our contact form, book a property, or otherwise get in touch, we may collect:

• Name
• Email address
• Phone number
• Property location / dates of interest
• Message content
• Any other information you choose to share with us

3. Why We Collect It

We process this data to:

• Respond to your enquiries about our properties
• Manage and confirm bookings
• Provide customer support before, during, and after your stay
• Comply with legal and tax obligations relating to short-term rentals in Italy

4. Who We Share It With

We share your data only with trusted parties who help us run our business, or interact with services embedded on our website:

• Lodgify — our booking and channel management software, used to manage reservations, availability, and contact enquiries
• Google Maps — embedded on our Contact page to show our location; Google may set cookies when this map loads
• WhatsApp, Instagram, Facebook, Airbnb — if you contact us or view our profiles through the links on our website, your interaction is also subject to that platform’s own privacy policy
• Payment processors, where applicable, to handle booking payments
• Public authorities, where required by Italian law (e.g. tourist registration requirements)

We do not sell your personal data to third parties.

5. Legal Basis for Processing

We process your data based on:

• Your consent (e.g. when you tick the checkbox on our contact form)
• The necessity to perform a contract (e.g. processing your booking)
• Our legitimate interest in responding to enquiries and improving our services
• Legal obligations under Italian and EU law

6. How Long We Keep Your Data

We retain your personal data only as long as necessary to fulfil the purposes above, and in line with Italian legal requirements for accounting and tourist-registration records (typically up to 10 years for booking/financial records; contact form enquiries that don’t result in a booking are deleted after [insert period, e.g. 24 months]).

7. Cookies

Our website uses cookies to improve your browsing experience, including cookies set by embedded third-party content such as the Google Map on our Contact page. You can manage your cookie preferences at any time via the cookie banner shown when you first visit the site. See our [Cookie Policy] for details on the specific cookies we use.

8. Your Rights

Under the EU General Data Protection Regulation (GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict certain processing
• Request a copy of your data in a portable format
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the Italian data protection authority (Garante per la Protezione dei Dati Personali) at www.garanteprivacy.it

To exercise any of these rights, contact us at info@sofiaslakecomorentals.com.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.